RETURNS POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@incharge.rocks.
Replacements
We only replace items if they are defective. If you think that your unit is defective, send us an email at info@incharge.rocks so that our support team can verify and handle your replacement request as soon as possible.
Refund conditions
If you have changed your mind, you can request a refund if your order status is "Processing". If your order is "Ready for shipping" or "Shipped", you will need to wait until you receive the package, then you can ship the package back to us. Once received, we will send you the refund.
Import/Customs fees
Any extra fee for import goods in your country is not included in the price. For orders below 40 units, you should not receive any import fee. For orders above 40 units, please consider around $0.50 extra for importing in your country. You will need to pay this amount directly to the shipping carrier (DHL, UPS, etc...).
Shipping
To return your product, you should mail your product to:
Ferraris Group Sagl
Strecia di Martinei 4
Morcote, TI, 6922
Switzerland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.